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The view from the hotel jetty
Looking back at the hotel from the gardens
Another Place, The Lake
Hotel bedroom with views over Ullswater

Re-opening right
Summer 2020

We’re ready for you…

We’re reopening our doors on 5th July. We can’t wait to welcome you back.

Since the day we had to close, we’ve been working hard on a comprehensive re-opening plan that balances hygiene, health and happiness for all our guests and team.

We’re proud of the plan we’ve developed and the ways we’re rolling it out across our business. Streamlined face-to-face communication. Regular pre-stay updates. More space. More cleaning. And creative touches too. This plan is about giving you the freedom to enjoy your holiday, the confidence that your health is our top priority and guidance on how to stay safe, reassured and happy from the moment you book, to the moment you leave.

Our hotel may look a little more stripped back, the service may have changed a touch, our team might be in face coverings, but underneath it all the heart and soul of Another Place has stayed the same. Now, as always, we’re here for you whenever you need us, working hard to make sure you find happiness – on the lake shore, drink in hand, open sky above you. Just as it should be.

See you soon,

Ben Harper
Managing Director

Planning makes perfect.

Your holiday is important. You want to know it’s going to be the break you deserve, but you want to feel safe too. We are here to help you strike that balance.

From suggestions and guidance on what to plan and bring, to booking activities and dinner using our guest app, we’ll make sure your holiday feels like a holiday – simple, relaxing, seamless.

If in doubt, please contact us, we’re always here for you.

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Distance does it.

We’re blessed with boundless space, and through a complete review of all areas, we’ve really maximised it.  In line with government guidance you’ll find markers around the hotel to keep guests a safe distance apart, there’s a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.

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Taking clean to a new level.

Health and hygiene have always been a top priority for us, but now we’re pushing our standards further, with a focus on key risk areas.  Alongside this we’re leaning on technology to minimise paperwork, taking cash out of the equation and creating sanitiser points across the hotel.

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Your own safe space.

Your room is the heart of your stay, your private space to retreat, kick back, sleep well and take time out. The measures we’re taking mean you can rest easy knowing that you’re somewhere clean and safe. While you’ll find fewer magazines and high touch items, in their place are a few nice surprises.

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Restaurants, in your room or open air: new eating options

Food and drink can make a holiday. Dishes too hard to choose between, laidback dining, alfresco drinks, and of course our famous waffles are all still on the cards. We want you to enjoy eating here as much as you always have, so from advance bookings and more space, to room service and picnics, we’re thinking creatively.

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Keeping Swim Club safe.

Swimming to the horizon, splashing with the kids, getting out on the lake – active relaxation is a vital part of what makes your stay here special. We are making plans to open Swim Club, but with a few tweaks to help you make the most of it.

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Getting out on the lake.

Smaller groups, sterilised suits, touch-free training, we’re following guidance to keep our activities safe, so you can get out in the great outdoors.

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Kids’ Zone.

We are awaiting further government guidance on 4th July and will update this section as soon as we can.

While we aren’t able to offer supervised sessions or babysitting, families can book the Kids’ Zone spaces for private use.

Our approach.

Reassuring you with the insights and actions that make our plan possible

Research-based, business wide.

We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. But the new normal calls for new measures and, using our existing approach as a foundation, we’ve enhanced our practices and protocols in response.

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Measures for reducing risk.

As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our new VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.

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Preparing our people.

We’re all in this together, which means everyone in all our teams has been briefed, trained and prepared for re-opening and the new levels of health and hygiene we’re working to. We’ll have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for returning team members.

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