We are now closed. This includes our restaurants and Swim Club. We’re taking new bookings from Monday 1 March.
From the outset of the pandemic, we’ve been careful and disciplined in our support for the national restrictions. Protecting the health and wellbeing of our guests, teams and communities remains our priority.
For those guests with bookings during our closure, we’ll cancel your reservation and place any payment made on account, so when restrictions are relaxed we can welcome you again. I’ve been very grateful for the loyalty and flexibility that our guests have demonstrated this year. At this stage, you don’t need to do anything and we ask you to avoid calling us as we’re extremely busy. Our teams will be in touch in the coming days.
Whilst the next few weeks may look tough, we’re focussed on 2021 with positivity and energy and will use this time to plan accordingly. The Lake District isn’t going anywhere and we’ll keep you connected to Ullswater with our photos and stories on our social media channels.
In the meantime, I hope you all stay safe, well and wish you all the best for 2021.
Now more than ever, taking a break from the everyday is important. You deserve to relax. We’ve got it covered.
You can start building your itinerary from the moment you book your room, using our dedicated guest app. From suggestions and guidance on what to plan and bring, to booking in activities, restaurants, childcare or an early morning swim, we’ll make sure your holiday feels like a holiday – simple, safe, happy.
If in doubt, talk to us, we’re always here for you.
10 days before your stay – You’ll receive an email with everything you need to know about staying safe and our guest app to download.
Within 7 days – We’ll be in touch with detailed information about your break, which will help you to plan and make essential bookings for dining, treatments and activities.
5 days – You’ll receive a “How to” guide for our guest app to help you get the best from the app before and during your stay.
2 days – You’ll receive a reminder about downloading our guest app, a pre-stay questionnaire for you to complete and more details on the check-in process.
We’ve maximised the boundless space at Another Place for your benefit. In line with government guidance we’re led by the rule of six across our hotel and restaurants. This means no more than six guests from a single household or bubble can book to stay together, dine together, or socialise together. To help keep groups small and guests a safe distance apart, you’ll find reminders and markers around the hotel. There’s also a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.
People bring our place to life so we welcome non-residents as well as guests in the hotel. Just like guests, we ask that visitors follow the Government’s rule of six people only in a group, and wear a face mask when using our spaces.
Health and hygiene have always been a top priority for us, and since reopening we’ve pushed standards even further. Alongside this, technology minimises paperwork, we’ve taken cash out of the equation and have sanitiser points across the hotel.
Your room is the heart of your stay, your private space to retreat, sleep well and take time out. Our measures mean you can rest easy knowing you’re somewhere clean, safe and risk free.
You’ll also find:
Food and drink can make a holiday. We want you to enjoy eating here as much as you always have, so we’ve changed things a little to make that possible. From advance bookings and more room around you, we’re thinking creatively.
Your hotel stay:
Swimming to the horizon, splashing with the kids,– active relaxation is a vital part of what makes your stay here special. Swim Club is open, but with a few tweaks to help you make the most of it.
We’re following guidance to keep our activities safe, so you can get out in the great outdoors.
We’re open and offering:
Reassuring you with the insights and actions that make our plan possible
We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. Using this as a foundation, we’ve enhanced our practices and protocols in response to the new normal we all find ourselves in.
What this means in practice:
ELIMINATE – We communicate extensively with teams, partners, visitors and guests to prevent the virus entering our premises
REDUCE – We run a totally redesigned operation to reduce the risk of transmission
CONTROL – We clean and sanitise to industry-leading standards to control the risk
PROTECT – We use PPE across our site, work at distance and remote work to protect our staff and visitors from contamination
As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.
We continue to follow the Government’s Covid-19 secure workplace guidance. On a practical level this means:
Personal protective equipment is required for front of house, housekeeping and kitchens teams
We’re all in this together, which means everyone in all our teams is briefed, trained and working to the high levels of health and hygiene we’ve implemented. We have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for team members.
Ongoing vigilance and health checks are carried out by departmental managers to ensure everyone who comes into work is symptom-free and fit to do so. This includes random temperature checks on arrival to work.
Beyond our immediate team, we’ve introduced protocols for deliveries and access and will continue to regularly assess measures in line with government guidance.