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The view from the hotel jetty
Looking back at the hotel from the gardens
Another Place, The Lake
Hotel bedroom with views over Ullswater
Guests

Keeping you safe and happy

Autumn 2020

We’re listening…

Since we re-opened in July we’ve had a summer filled with the familiar spirit and energy that brings our hotel to life. It’s been a welcome return to doing what we love best and a joy to know people feel safe and happy with us.

We’ve spent the last two months listening, adapting and reimagining; shaping what we do to follow evolving government guidelines – including the rule of six – and balance hygiene, health and happiness for all our guests and team.

Thank you for your positive feedback and your cooperation as we navigate this new landscape. Moving into autumn we want you to know your health remains our top priority. Like always, we’re focused on making sure you feel reassured, confident and able to relax, from the moment you book, to the moment you leave.

See you soon,

Ben Harper
Managing Director

Planning makes perfect.

Now more than ever, taking a break from the everyday is important. You deserve to relax. We’ve got it covered.

You can start building your itinerary from the moment you book your room, using our dedicated guest app. From suggestions and guidance on what to plan and bring, to booking in activities, restaurants, childcare or an early morning swim, we’ll make sure your holiday feels like a holiday – simple, safe, happy.

If in doubt, talk to us, we’re always here for you.

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Distance does it.

We’ve maximised the boundless space at Another Place for your benefit. In line with government guidance we’re led by the rule of six across our hotel and restaurants. This means no more than six guests can book to stay together, dine together, or socialise together. To help keep groups small and guests a safe distance apart, you’ll find reminders and markers around the hotel. There’s also a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.

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Taking clean to a new level.

Health and hygiene have always been a top priority for us, and since reopening we’ve pushed standards even further. Alongside this, technology minimises paperwork, we’ve taken cash out of the equation and have sanitiser points across the hotel.

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AP Room

Your own safe space.

Your room is the heart of your stay, your private space to retreat, sleep well and take time out. Our measures mean you can rest easy knowing you’re somewhere clean, safe and risk free.

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Restaurants, in your room or open air: new eating options.

Food and drink can make a holiday. We want you to enjoy eating here as much as you always have, so we’ve changed things a little to make that possible. From advance bookings and more room around you, we’re thinking creatively.

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Keeping Swim Club safe.

Swimming to the horizon, splashing with the kids,– active relaxation is a vital part of what makes your stay here special. Swim Club is open, but with a few tweaks to help you make the most of it.

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Pool

Getting out on the lake.

We’re following guidance to keep our activities safe, so you can get out in the great outdoors.

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SUP on Ullswater

Kids’ Zone.

We’re open and offering:

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Our approach.

Reassuring you with the insights and actions that make our plan possible

Research-based, business wide.

We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. Using this as a foundation, we’ve enhanced our practices and protocols in response to the new normal we all find ourselves in.

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Measures for reducing risk.

As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.

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Preparing our people.

We’re all in this together, which means everyone in all our teams is briefed, trained and working to the high levels of health and hygiene we’ve implemented. We have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for team members.

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