We promise never to over book our accommodation; once your deposit has been paid we guarantee the room for you.
Cancellations will only be accepted in writing. All deposits are non-refundable. For cancellations within 28 days of arrival, if we are unable to re-let the room(s), a 75% charge of your total booking will apply.
Refunds cannot be made for rooms that are not occupied for the full period that has been booked.
We recommend that you purchase cancellation insurance from a reputable service provider as we do not provide cancellation insurance ourselves.
If, due to circumstances beyond our control, we are forced to cancel your stay, we will refund your deposit in full and make every effort to find you alternative accommodation; however, we cannot be held responsible for any costs incurred by you as a result.
We cannot promise specific rooms but we will do our best to accommodate your request.
Discounted rates and special offers are subject to availability. Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
A deposit of 20% of the value of your holiday is required to confirm every booking. The deposit will be credited against your final account. Settlement of your account will be required on arrival. Accounts can be settled in cash or by MasterCard or Visa. We do not accept cheques on arrival without prior agreement.
VAT is included at the current rate but these prices are subject to change if VAT rises above 20%. The effective rate of VAT is determined by the rate at the time you make a payment to us. If VAT rises after you have made a deposit payment on your stay, the balance of your charge will be increased to reflect the increase in the rate of VAT, if that rate is above 20%.
On occasion, Another Place hosts weddings and events that may result in some public areas being temporarily unavailable. In such circumstances we will always make every effort to provide alternative facilities; however, we cannot offer refunds in the event of any facilities or services being temporarily withdrawn.
As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
Free parking is provided for one car per room. Registration details will be taken at check in. All cars are parked at owners’ risk.
Dogs are welcome at Another Place in specified rooms with a maximum of two dogs per room, on the understanding that they are kept on a lead, are not a nuisance to other guests and that owners clean up after their dogs on the hotel grounds. Guests with dogs will be given a copy of our dog owner’s protocol on arrival. If you would like a copy in advance, please contact us.
Dogs are charged at £15 per night for the first dog and £5 per night for an additional dog. Guests are only permitted to bring a maximum of two dogs per room and dog food is not provided.
Guests staying on a dinner, bed and breakfast basis will be dining in the restaurant; inclusive terms cannot be transferred to any other dining venue. We cannot offer discounts or refunds for meals not taken. Some menu items carry supplementary charges. Opening times vary according to time of year.
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.
Guests may arrive early and are welcome to use the hotel’s facilities, but check-in is not until 3pm. On your day of departure, please vacate your room by 11.30am. Departing guests are welcome to use the facilities on their day of departure.
Smoking is only permitted in designated outdoor areas.
Any damage caused by any individual using the facilities of Another Place will be charged to that individual in full.
All children will be booked onto the same accommodation terms as their parent(s) or guardian(s).
Children under 3 years old (sleeping in a cot) stay free of charge.
Children 3-12 years sharing their parents’ room are charged 25% of the room rate.
Children 12 years and under sharing their parents room stay for free during winter season between Sunday and Thursday, this does not include family suites or school holiday periods.
Interconnecting rooms are charged at full rate for two people sharing, additional children/ adults sharing these rooms will be charged as above.
Early supper will be served at 5pm each day in the restaurant for all children up to 12 years.
Children staying in their own room cannot be booked online.
A baby monitoring service is available; this service in no way allows parents to relinquish responsibility for their children. While using this service parents must monitor their children at all times. Another Place cannot be held responsible for any failures of the baby monitoring equipment.
Children’s supervised sessions are closed sessions when no one other than our fully qualified assistants are allowed access to our Kids’ Zone. This session must be booked daily as numbers are limited. Supervised sessions are available throughout the year for children between the ages of three and seven only. For children aged eight to twelve, sessions are available on Fridays, Saturday and during school holidays.
Outside of closed sessions, our Kids’ Zone is open to all children when accompanied by a parent(s) or guardian(s).
Please arrive 15 minutes prior to your appointment.
Full payment is required at the time of booking.
The products we use are dermatologically tested and do not contain parabens.
Treatments are available for ages 16+.
Hands and feet are available for under 16’s with parental consent.
A tint test is required 24 hours prior to any eyelash or brow tint treatment.
A 50% charge will apply to appointments cancelled within 48 hours.
All treatments are subject to availability.
Please arrive at Swim Club reception 15 minutes prior to your lesson.
Full payment is required at the time of booking.
Stand-up paddleboard lessons are available for ages 7+ years, and 11+ years where detailed. Rafted canoe lessons are available for 5+ years, Explore the Lake by canoe/ kayak is 10+ years. Archery lessons are available for 7+ years. Please refer to the details of the activity you are booking for specific age restrictions.
A parent/ guardian must accompany any child under 18 years, on the lesson.
A 50% charge will apply to lessons cancelled within 48 hours of their scheduled start date.
Another Place reserves the right to cancel sports lessons. We will endeavour to rearrange the lesson if possible.
Should Another Place cancel a lesson a full refund will be offered if it has not been possible for you to rebook.
All lessons are subject to availability and weather conditions.
Participants will be asked to sign a medical disclaimer before they can take part in any activity.
Gift cards must be presented in order to receive goods or services
All bookings must be made in advance
Gift cards are valid for 24 months
Gift cards can only be exchanged for goods or services at Another Place
Gift cards cannot be exchanged for cash
Gift cards are non-refundable
No cash will be given when exchanged for goods or services at a lower price
Mutilated, damaged and defaced gift cards cannot be exchanged
Reproductions or photocopies of gift cards cannot be accepted
Failure to attend a booked facility or confirmed appointment will result in this gift card becoming void
Once purchased, gift cards cannot be used as a promotional vehicle for any company other than Another Place
This includes competitions and auctions