We promise never to over book our accommodation; once your deposit has been paid we guarantee the room for you. We cannot promise to allocate specific rooms.
All amounts are inclusive of VAT. VAT will be payable at the prevailing rate applicable at the tax point of any payment received, or VAT invoice issued. The tax point for VAT purposes will be determined in accordance with current HMRC guidance.
On occasion, Another Place hosts weddings and events that may result in some public areas being temporarily unavailable. In such circumstances we will always make every effort to provide alternative facilities; however, we cannot offer refunds in the event of any facilities or services being temporarily withdrawn.
As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
Free parking is provided for one car per room. Registration details will be taken at check in. All cars are parked at owners’ risk.
Well-behaved and house-trained dogs are welcome at Another Place in specified rooms with a maximum of two dogs per room, on the understanding that they are kept on a lead, are not a nuisance to other guests and that owners clean up after their dogs on the hotel grounds. Guests with dogs will be given a copy of our dog owner’s protocol on arrival. If you would like a copy in advance, please contact us.
Dogs are charged at £15 per night for the first dog and £5 per night for an additional dog. Guests are only permitted to bring a maximum of two dogs per room and dog food is not provided.
Guests staying on a dinner, bed and breakfast basis will be dining in the restaurant; inclusive terms cannot be transferred to any other dining venue. We cannot offer discounts or refunds for meals not taken. Some menu items carry supplementary charges. Opening times vary according to time of year.
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.
Guests may arrive early and are welcome to use the hotel’s facilities, but check-in is not until 3pm. On your day of departure, please vacate your room by 11.30am. Departing guests are welcome to use the facilities on their day of departure.
Smoking and vaping are permitted on the Living Space terrace and in the hotel grounds.
Smoking and vaping are not permitted anywhere else in the hotel including bedroom balconies.
Any damage caused by any individual using the facilities of Another Place will be charged to that individual in full.
All children will be booked onto the same accommodation terms as their parent(s) or guardian(s).
Children under 3 years old (sleeping in a cot) stay free of charge.
Children 3-12 years sharing their parents’ room are charged 25% of the room rate.
Children 12 years and under sharing their parents room stay for free during winter season between Sunday and Thursday, this does not include family suites or school holiday periods.
Interconnecting rooms are charged at full rate for two people sharing, additional children/ adults sharing these rooms will be charged as above.
Early supper will be served at 5pm each day in the restaurant for all children up to 12 years.
Children staying in their own room cannot be booked online.
A baby monitoring service is available; this service in no way allows parents to relinquish responsibility for their children. While using this service parents must monitor their children at all times. Another Place cannot be held responsible for any failures of the baby monitoring equipment.
Children’s supervised sessions are closed sessions when no one other than our fully qualified assistants are allowed access to our Kids’ Zone. Up to two sessions per child per stay can be booked before you arrive, or when you arrive on the morning of each day, subject to availability as numbers are limited. Supervised sessions are available throughout the year for children between the ages of six months and 12 years, depending on the time of the year. Please check our family page here to check the sessions that are available for your stay.
Outside of closed sessions, our Kids’ Zone is open to all children when accompanied by a parent(s) or guardian(s).
25% discount for sole occupancy of a room.
Payment and cancellation
A 20% deposit is required on booking. Payment in full is required six weeks ahead of arrival. If you cancel after 28 days your deposit or full payment will be forfeit in its entirety.
Price per child sharing parents’ room
Children under 3 years old (sleeping in a cot) stay free of charge. Children 3-12 years are charged 50% of tariff. Please note that children under 3 years cannot be included in the children’s supervision sessions.
Guests are permitted to bring a maximum of two dogs per room, charged at £15 per night for the first dog and £5 per night for an additional dog.
Please complete our treatment consultation questionnaire ahead of your appointment.
Please arrive 5 minutes prior to your appointment.
Full payment is required at the time of booking.
The products we use are dermatologically tested and do not contain parabens.
Treatments are available for ages 16+.
Payment will not be refunded if appointments are cancelled within 48 hours.
Changes to booking date or time will be accepted up to 24 hours in advance.
All treatments are subject to availability.
Please arrive at Swim Club reception 15 minutes prior to your lesson.
Full payment is required at the time of booking.
Stand-up paddleboard lessons are available for ages 7+ years, and 11+ years where detailed. Rafted canoe lessons are available for 5+ years, Explore the Lake by canoe/ kayak is 10+ years. Archery lessons are available for 7+ years. Please refer to the details of the activity you are booking for specific age restrictions.
A parent/ guardian must accompany any child under 18 years, on the lesson.
A 50% charge will apply to lessons cancelled within 48 hours of their scheduled start date.
Another Place reserves the right to cancel sports lessons. We will endeavour to rearrange the lesson if possible.
Should Another Place cancel a lesson a full refund will be offered if it has not been possible for you to rebook.
All lessons are subject to availability and weather conditions.
Participants will be asked to sign a medical disclaimer before they can take part in any activity.
Gift cards must be presented in order to receive goods or services
All bookings must be made in advance
Gift cards are valid for 24 months
Gift cards can only be exchanged for goods or services at Another Place
Gift cards cannot be exchanged for cash
Gift cards are non-refundable
No cash will be given when exchanged for goods or services at a lower price
Mutilated, damaged and defaced gift cards cannot be exchanged
Reproductions or photocopies of gift cards cannot be accepted
Failure to attend a booked facility or confirmed appointment will result in this gift card becoming void
Once purchased, gift cards cannot be used as a promotional vehicle for any company other than Another Place
This includes competitions and auctions