ACCESSIBILITY
Our team have undertaken training to improve their knowledge and understanding of accessibility and other issues that may affect our guests’ hotel experience, including allergies.
Please contact our team directly to discuss any specific requirements you may have.
Before you arrive
To explore our spaces before your visit, please visit our virtual tour which gives you a 360 view of all our bedrooms and main facilities.
The hotel
There are two accessible car parking bays in the front of the hotel, with a sloping path where you can access the hotel through our Swim Club entrance. All public spaces on the ground floor, including the restaurant, The Living Space, the library, Swim Club and the disabled bathrooms, are accessible to wheelchair users.
We do not have any lifts.
All guests can access our strong and stable WIFI connection.
We have a range of seating options at different heights to ensure comfortable seating for all.
Bedrooms
We have created two fully accessible bedrooms, all of which are on the ground floor and have accessible bathrooms.
Swim Club
The shallow end of the pool can be accessed by steps running into the water. We have a swimming pool hoist which we can prepare ahead of the guest arrival and leave out for the duration of the stay. Please let us know before arrival if you would like to use it.
The Kids' Zone
We take great pride in our kids' zone space, where our team is passionate about creating environments where children can both have fun and feel completely at ease.
The Kids Zone is wheelchair accessible including the outside area.
Within the Kids’ Zone we have:
A designated special education needs and disabilities lead
Sensory play and toys
Communication cards to support individuals
Team members that understand children’s individual needs
Our grounds
Our extensive gardens are partially accessible, while the terrace next to Swim Club is fully wheelchair-accessible, offering views across the grounds towards the lake. Our field by the lake is also accessible but is rough terrain.
Quiet spaces
We have a number of spaces which can be booked if a quieter space is needed. In these spaces both lighting and background music can be controlled independently and they can be closed off from main crowds.
The Glasshouse
The Glasshouse is accessed by a gravel path which makes it unsuitable for wheelchairs
Sports
We run various different lake based sports lessons at Another Place. Please contact us with any specific requirements or questions you may have around swimming, kayak or paddleboarding.
The endless pool is above ground with high sides and no access ramps, it is also accessed by a
gravel path which makes it unsuitable for wheelchairs.
The Brackenrigg Inn
The Brackenrigg can be accessed via a paved path to the main entrance. All public spaces on the ground floor are accessible to wheelchair users and we have an accessible toilet.
There are a number of quieter spaces within the Brackenrigg, including a separate booth which can be booked.
We have a range of seating options at different heights to ensure comfortable seating for all.
The car park is gravel, but there is a drop-off point for wheelchair users to join the paved entrance pathway.
Our bedrooms are not accessible.