Frequently asked questions

Find answers to frequently asked questions including login into our guest App, where our dog-friendly spaces are, what’s in our bedrooms, where to park and checking in and out times.


Online availability, interconnecting rooms and booking terms.


How and when we take payment.

Arrival time

All you need to know for arrival, including check-in and out times, car parking and how to find us


Where to sleep, eat and visit when you have a dog.

Children and families

Information on rates for children, our Kids’ Zone areas, baby monitoring and more.


Find answers on room facilities, lake views and more.

Swim Club

Information on our Swim Club facilities, treatments, hot tub and sauna.

The lake and further afield

What’s in the local area and nearest facilities.


Eating at Another Place, The Lake. We have three restaurants.

Gift cards

Where to buy and how to spend.