Government Covid restrictions have now been fully lifted and we’re all embracing easier, brighter days. But ensuring we continue to protect our guests and teams is still our top priority. This is what it means to us.
Striking the right balance
Health, safety and hygiene are at the heart of what we do and who we are. So for us, ‘living with Covid’ means business as usual: ever more stringent cleaning standards, using technology to minimise paperwork, taking cash out of the equation and making the most of the boundless space both inside and outside the hotel.
We know, however, that Covid still needs specific consideration – so here’s an update on how we’re approaching it, as of 28 February 2022:
Isolation
We will continue to actively promote and support isolation for anyone who tests positive for Covid. This means that:
For our teams: on presentation of a registered positive test*, we’ll ask the person to isolate for the recommended five-day period. Normal sick pay rules will apply.
For our guests: on presentation of a registered positive test* within five days of arrival, we’ll put the deposit for your direct party (room sharers) on hold or rebook your stay for another date.
If you test positive while you’re here, we’ll put the value of any remaining nights for your direct party (room sharers) on hold for use on a future stay.
Health and hygiene
While the new guidelines do not now require us to specify Covid related elements within our risk assessments, we’ll continue using cleaning products that are proven to combat Covid 19.
We’ll continue providing land&water hand sanitiser in all public areas.
Masks are now optional – for both our teams and guests.
Contact tracing
We won’t now ask guests to “check in” using the NHS app.
Testing
We’ll keep a stock of Covid tests (subject to supply) for our teams and guests to use on request.
Staying proactive and aware
We await further public health guidance, which will replace the current “working safely guidance”. We have also already shaped plans and processes which can be quickly implemented in the event of a new Covid related escalation, and will continue to monitor the situation closely.
* A ‘registered test’ is one where a third party formally confirms the result. There are plenty of test providers, we have a positive experience of www.c19testing.co.uk/antigentests who charge £25 for 4 lateral flow test kits.
Online availability, interconnecting rooms and booking terms.
Availability
The availability shown online is live and up-to-date. If you can’t find what you’re looking for, it might be that the same room type isn’t available, or that you need interconnecting rooms. Please email our reservations team to discuss your options.
Minimum stay
We don’t have a minimum stay except for our four-night Christmas break and three-night New Year break.
Cancellations and booking terms
Please read our booking terms.
Planning ahead
Checking in and out times, where to find us, parking, our mobile guest App and more.
The Another Place, The Lake guest App
We have a dedicated guest app (available from the Google Play and Apple App stores)
You can start building your itinerary from the moment you book your room, including your breakfast and dinner times, treatments, activities and to view menus.
Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select ‘forgot password’ to reset).
How and when we take payment.
When we take payment
Payment is taken in full at the time of booking.
How we take payment
We are a cashless business and accept payment via Visa and Mastercard only.
Room Rate
All prices are calculated per room, per night and based on two people sharing, except for family suites which are per room per night based on the maximum amount of people sharing the room.
Prices are advertised as a per room rate except for packages like Escape to the Lake which is a per person rate.
All you need to know for arrival, including check-in and out times, car parking and how to find us
Checking in and out
On arrival, your room will be ready at 3pm.
On departure, please check out of your room by 11am, feel free to stay for longer to dine with us or to use Swim Club and the swimming pool.
Parking and electric chargers
Parking is free for hotel guests on site.
Another Place, The Lake is a Tesla charging destination. We have one Tesla tethered charge point available in the main hotel car park. We also have a universal type 2 tethered charge point which is compatible with any vehicle with type 2 charging. If you would like to charge your vehicle during your stay, please contact us ahead of your visit.
Getting here
Our contact page has detailed directions and public transport options, our address is:
Another Place, The Lake, Watermillock, Ullswater, Lake District. CA11 0LP
Telephone: 01768 486442
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Where to sleep, eat and visit when you have a dog.
Dog friendly
We are very dog friendly. Many of our rooms are dog friendly and we have one dog-friendly restaurant, The Living Space.
We have a selection of local, dog-friendly walks.
To book a dog friendly room, please provide details when booking.
Read our dog house-rules for more information.
Information on rates for children, our Kids’ Zone areas, baby monitoring and more.
Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.
Baby monitoring
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants.
Baby sitting
Baby sitting is available on request and is chargeable.
Kids’ Zone areas
We have a family games safari tent and an indoor and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids’ Zone areas, click here.
Find answers on room facilities, lake views and more.
Air conditioning
Some rooms have air conditioning.
Baths and showers
Every room is en-suite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Contact our reservations team for full details of each room and to make specific requests.
Lake views
Not all our rooms have a lake view. We have six categories of room. Standard double rooms (no lake view), better rooms (partial lake view rooms), best rooms, family suites, family cottages and suites/ family rooms which have views of the lake. View our rooms page for more information.
What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, iron and ironing board, WIFI, flat-screen TV and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion, sewing kits or slippers.
Information on our Swim Club facilities, treatments, hot tub and sauna.
Using the Swim Club
All areas of the Swim Club are available to hotel guests. We are currently unable to offer our swimming sessions for non-residents.
Treatments
Treatments are available to book using the mobile app, or online. We are open to guests and non-residents.
The pool
The pool is 20m long with a shallow area for younger children and families. Our Swim Club page has more information.
Adult-only swim times
Adult only sessions usually run from 7am – 9am and 6pm – 9pm (7pm in school holidays). The guest App will show the confirmed adult times for each day and they are subject to change.
Hot tub and sauna
We have a hot tub and sauna overlooking the grounds, we ask that you limit your session to 20 minutes if people are waiting.
Cardio room/gym
In our cardio room, you’ll find a matrix hybrid cross-trainer and rowing machine, a treadmill and a fitness bike. We also have free weights, medicine balls and yoga mats.
What’s in the local area and nearest facilities.
Shop at Another Place
We stock a few essential items at front desk. The nearest grocery store is two miles away at Pooley Bridge. Penrith is a 15 -minute drive away and has a pharmacy and larger stores.
Cash machine
The nearest cash machine is in Penrith.
Nearest town
Penrith is a 15-minute drive away.
Nearest train station
Penrith main line and closer than any Lake District stations, such as Windermere.
Carlisle airport is a 30-minute drive from Another Place, The Lake.
The local area
For information on what to do at Another Place, The Lake and further afield, read things to do in the Lake District.
Eating at Another Place, The Lake. We have two restaurants.
Rampsbeck Restaurant
Our hotel restaurant is open to hotel guests for breakfast and dinner.
To avoid disappointment we ask that all residents book for breakfast and dinner.
Rampsbeck Restaurant is not dog friendly
We encourage families to book tables between 6-7pm. View our sample children’s menu.
Opening hours: 6pm – 9pm
You can choose from a two-course or three-course dinner option, view a sample menu.
The Living Space
Food is served from 12-3pm and 5pm-9pm.
The Living Space is dog friendly. Guests with dogs can also order breakfast from Rampsbeck Restaurant and dine in here during their stay.
The Living Space is family friendly and has a children’s menu
We do not have a set menu, this is our casual dining option. View a sample menu.
The Living Space is open to non-residents through the day with bookings required for dinner, however, on occasion we will need to close to non-residents when we are busy.
Room Service
Food can be ordered to your room during Living Space dining times, from 12pm to 3pm and then 5pm to 9pm. A full drinks list can be ordered to your room.
Afternoon Tea
We do not do afternoon tea, but we have scones, cake, coffee and tea on our Living Space menu
Where to buy and how to spend.
Our gift cards can buy a drink at the bar, a treatment or a stay. You can order them online or we can post them out to you.