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Frequently asked questions

Find answers to frequently asked questions including our approach to Covid-19, dog-friendly spaces, what’s in our bedrooms, where to park and checking in and out times.


Covid-19

We’re pleased that the relaxation of covid restrictions and the end to social distancing allows us to offer a little more flexibility and spontaneity during your stay with us.


Booking

Online availability, interconnecting rooms and booking terms.


Arrival

All you need to know for arrival, including check-in and out times, car parking and how to find us


Dogs

Where to sleep, eat and visit when you have a dog.


Children and families

Information on rates for children, our Kids’ Zone areas, baby monitoring and more.


Rooms

Find answers on room facilities, lake views and more.


Swim Club

Information on our Swim Club facilities, treatments, hot tub and sauna.


The lake and further afield

What’s in the local area and nearest facilities.


Dining

Eating at Another Place, The Lake. We have two restaurants.


Gift Vouchers

Where to buy and how to spend.


Weddings

Plan your day with us.