Frequently asked questions
Find answers to frequently asked questions including dog-friendly spaces, what’s in our bedrooms, where to park and checking in and out times.
Coronavirus and Covid-19 – For more information click here.
Find answers to frequently asked questions including dog-friendly spaces, what’s in our bedrooms, where to park and checking in and out times.
Coronavirus and Covid-19 – For more information click here.
Online availability, interconnecting rooms and booking terms.
Availability
The availability shown online is live and up-to-date. If you can’t find what you’re looking for, it might be that the same room type isn’t available, or that you need interconnecting rooms. Please email our reservations team to discuss your options.
Minimum stay
We don’t have a minimum stay except for our four-night Christmas break and three-night New Year break.
Cancellations and booking terms
Please read our booking terms.
Planning ahead
Checking in and out times, where to find us, parking, our mobile guest app and more.
The Another Place, The Lake guest app
We have a dedicated guest app (available from the Google Play and Apple App stores)
You can start building your itinerary from the moment you book your room, including your breakfast and dinner times, treatments, activities and to view menus.
Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select ‘forgot password’ to reset).
All you need to know for arrival, including check-in and out times, car parking and how to find us
Checking in and out
On arrival, your room will be ready at 3pm. You are welcome to arrive at the hotel from 11am.
On departure, please check out of your room by 11.30am, feel free to stay for longer to dine with us or to use Swim Club and the swimming pool.
Parking and electric chargers
Parking is free for hotel guests on site.
Another Place, The Lake is a Tesla charging destination. We have one Tesla tethered charge point available in the main hotel car park. We also have a universal type 2 tethered charge point which is compatible with any vehicle with type 2 charging. If you would like to charge your vehicle during your stay, please contact us ahead of your visit.
Getting here
Our contact page has detailed directions and public transport options, our address is:
Another Place, The Lake, Watermillock, Ullswater, Lake District. CA11 0LP
Telephone: 01768 486442
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Where to sleep, eat and visit when you have a dog.
Dog friendly
We are very dog friendly, find out which rooms and hotel areas you can visit with your dog.
Some of our rooms are dog friendly and we have one dog-friendly restaurant, The Living Space.
We have a selection of local, dog-friendly walks.
To book a dog friendly room, please provide details when booking.
Read our dog house-rules for more information.
Information on rates for children, our Kids’ Zone areas, baby monitoring and more.
Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.
Baby monitoring
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants.
Baby sitting
Baby sitting is available on request and is chargeable.
Kids’ Zone areas
We have a family games safari tent and an indoor and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids’ Zone areas, click here.
Find answers on room facilities, lake views and more.
Air conditioning
Some rooms have air conditioning.
Baths and showers
Every room is en-suite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Contact our reservations team for full details of each room and to make specific requests.
Lake views
Not all our rooms have a lake view. We have six categories of room. Standard double rooms (no lake view), better rooms (partial lake view rooms), best rooms, family suites, family cottages and suites/ family rooms which have views of the lake. View our rooms page for more information.
Irons and ironing boards
Can be requested from front desk.
What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion, sewing kits or slippers.
Information on our Swim Club facilities, treatments, hot tub and sauna.
Using the Swim Club
All areas of the Swim Club are available to hotel guests. We are currently unable to offer our swimming sessions for non-residents.
Treatments
Treatments are available to book using the mobile app, or online. We are open to guests and non-residents.
Booking the pool
Currently, we must restrict the number of people in the pool to 12. We are running 45-minute slots bookable on the mobile app (available from the Google Play and Apple App stores).
The pool
The pool is 20m long with a shallow area for younger children and families. Our Swim Club page has more information.
Adult-only swim times
Adult only sessions usually run from 7am – 9am and 6.30pm – 9pm. The mobile app will show the confirmed adult times for each day and they are subject to change.
Hot tub and sauna
We have a hot tub and sauna overlooking the grounds, we ask that only one household or bubble uses it at a time and you limit your session to 20 minutes if people are waiting.
Cardio room/gym
In our cardio room, you’ll find a matrix hybrid cross-trainer and rowing machine, a treadmill and a fitness bike. We also have free weights, medicine balls and yoga mats.
What’s in the local area and nearest facilities.
Shop at Another Place
We stock a few essential items at front desk. The nearest grocery store is two miles away at Pooley Bridge. Penrith is a 15 -minute drive away and has a pharmacy and larger stores.
Cash machine
The nearest cash machine is in Penrith.
Nearest town
Penrith is a 15-minute drive away.
Nearest train station
Penrith main line and closer than any Lake District stations, such as Windermere.
Carlisle airport is a 30-minute drive from Another Place, The Lake.
The local area
For information on what to do at Another Place, The Lake and further afield, read things to do in the Lake District.
Eating at Another Place, The Lake. We have two restaurants.
Rampsbeck Restaurant
Our hotel restaurant is open to hotel guests for breakfast and dinner. If availability allows, non-residents can book dinner online.
With limited tables due to social distancing, you do need to book for breakfast and dinner.
Rampsbeck Restaurant is not dog friendly
We encourage families to book tables between 6.30-7.30pm. View our sample children’s menu.
Opening hours: 6pm – 9pm
You can choose from a two-course or three-course dinner option, view a sample menu.
The Living Space
Our hotel restaurant is open for lunch and dinner for hotel guests between 12pm – 4pm and 5pm – 9pm. If availability allows, non-residents can book dinner online.
The Living Space is dog friendly. Guests with dogs can also order breakfast from Rampsbeck Restaurant and dine in here during their stay.
The Living Space is family friendly and has a children’s menu
Food is served between: 12pm – 4pm, 5pm-9pm
With limited tables due to social distancing, you do need to book.
We do not have a set menu, this is our casual dining option. View a sample menu.
Room Service
Food can be ordered to your room during Living Space dining times, from 12pm to 4pm and then 5pm to 9pm. A full drinks list can be ordered to your room between 8am and 10pm and a reduced list from 10pm to 8am.
Afternoon Teas
We do not do afternoon tea, but we have scones, cake, coffee and tea on our Living Space menu
Where to buy and how to spend.
Our gift vouchers can buy a drink at the bar, a treatment or a stay. You can order them online or we can post them out to you.
Plan your day with us.
We offer exclusive use weddings at Another Place, The Lake. You can have the hotel exclusively from midday on the day of arrival until 11.30am the next day. We can accommodate up to 80 guests at the hotel and for a wedding breakfast. Larger weddings would need a marquee or tipi. Find out more.