Frequently asked questions
Find answers to frequently asked questions including login into our guest App, where our dog-friendly spaces are, what's in our bedrooms, where to park and checking in and out times.
Online availability, interconnecting rooms and booking terms.
Availability
The availability shown online is live and up-to-date. If you can't find what you're looking for, it might be that the same room type isn't available, or that you need interconnecting rooms. Please email our reservations team to discuss your options.
Minimum stay
We don't have a minimum stay except for our four-night Christmas break and three-night New Year break.
Cancellations and booking terms
Please read our booking terms.
Planning ahead
Checking in and out times, where to find us, parking, our mobile guest App and more.
The Another Place, The Lake guest App
We have a dedicated guest app (available from the Google Play and Apple App stores)
You can start building your itinerary from the moment you book your room, including your breakfast and dinner times, treatments, activities and to view menus.
Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select 'forgot password' to reset).
When we take payment
Payment is taken in full at the time of booking.
How we take payment
We are a cashless business and accept payment via Visa and Mastercard only.
Room Rate
All prices are calculated per room, per night and based on two people sharing, except for family suites which are per room per night based on the maximum amount of people sharing the room.
Prices are advertised as a per room rate except for packages like Escape to the Lake which is a per person rate.
Checking in and out
On arrival, your room will be ready at 3pm, you are welcome to arrive earlier to use Swim Club or dine in one of our restaurants.
On departure, please check out of your room by 11am, feel free to stay for longer to dine with us or to use Swim Club and the swimming pool.
Parking and electric chargers
Parking is free for hotel guests on site.
We have five electrical car charging points. These are in the lower car park next to the sheep shed. Please download the 'Monta EV charging' app for further information. The units are untethered, please bring your own charging lead. Once your car is fully charged please move it to another parking space so other guests can use the facility.
Getting here
Our contact page has detailed directions and public transport options, our address is:
Another Place, The Lake, Watermillock, Ullswater, Lake District. CA11 0LP
Telephone: 01768 486442
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Dog friendly
We are very dog friendly. Many of our rooms are dog friendly and we have three dog-friendly restaurants, The Living Space, The Glasshouse and The Brackenrigg Inn
We have a selection of local, dog-friendly walks.
To book a dog friendly room, please provide details when booking.
Read our dog house-rules for more information.
Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.
Baby monitoring
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants. Baby monitors are not available for use at The Brackenrigg Inn.
Baby sitting
Baby sitting is available on request and is chargeable.
Cots
Travel cots can be provided and sleep children up to the age of three.
Kids' Zone areas
We have a family games safari tent and an indoor and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids' Zone areas, click here.
Air conditioning
Some rooms have air conditioning.
Baths and showers
Every room is en-suite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Contact our reservations team for full details of each room and to make specific requests.
Lake views
Not all our rooms have a lake view. We have six categories of room. Standard double rooms (no lake view), better rooms (partial lake view rooms), best rooms, family suites, family cottages and suites/ family rooms which have views of the lake. View our rooms page for more information.
What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, iron and ironing board, WIFI, flat-screen TV and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion, sewing kits or slippers.
Using the Swim Club
All areas of the Swim Club are available to hotel guests. We are currently unable to offer our swimming sessions for non-residents.
Treatments
Treatments are available to book using the mobile app, or online. We are open to guests and non-residents.
The pool
The pool is 20m long with a shallow area for younger children and families. Our Swim Club page has more information.
Adult-only swim times
The pool is open 7am-9pm with dedicated adult only sessions 7am-9am / 6pm-9pm.
Hot tub and sauna
We have a hot tub and sauna overlooking the grounds, we ask that you limit your session to 20 minutes if people are waiting. For ages 16+.
Cardio room/gym
In our cardio room, you’ll find a matrix hybrid cross-trainer and rowing machine, a treadmill and a fitness bike. We also have free weights, medicine balls and yoga mats.
Rampsbeck Restaurant
Our hotel restaurant is open to hotel guests for breakfast and dinner.
To avoid disappointment we ask that all residents book for breakfast and dinner.
Rampsbeck Restaurant is not dog friendly
Breakfast is served 7.30am to 10am.
We encourage families to book tables between 6-7pm. View our sample children’s menu.
Opening hours: 6pm – 9pm
You can choose from a two-course or three-course dinner option, view a sample menu.
The Living Space
Food is served from 12-3pm and 5pm-9pm.
The Living Space is dog friendly. Guests with dogs can also order breakfast from Rampsbeck Restaurant and dine in here during their stay.
The Living Space is family friendly and has a children’s menu
We do not have a set menu, this is our casual dining option. View a sample menu.
The Living Space is open to non-residents through the day with bookings required for dinner, however, on occasion we will need to close to non-residents when we are busy.
The Glasshouse
Food is served from midday to 2pm, 3pm to 8pm during the summer months.
In the winter the Glasshouse closes at 5pm.
Thursday to Monday, closed Tuesday and Wednesdays for private hire.
The Glasshouse is open to non-resident guests and resident guests on a walk-in basis. Bookings are not necessary.
Room Service
Food can be ordered to your room during The Living Space dining times, from 12pm to 3pm and then 5pm to 9pm. A full drinks list can be ordered to your room.
Afternoon Tea
We do not do afternoon tea, but we have scones, cake, coffee and tea on our Living Space menu
Shop at Another Place
We stock a few essential items at front desk. The nearest grocery store is two miles away at Pooley Bridge. Penrith is a 15 -minute drive away and has a pharmacy and larger stores.
Cash machine
The nearest cash machine is in Penrith.
Nearest town
Penrith is a 15-minute drive away.
Nearest train station
Penrith main line and closer than any Lake District stations, such as Windermere.
The local area
For information on what to do at Another Place, The Lake and further afield, read things to do in the Lake District.
Our gift cards can buy a drink at the bar, a treatment or a stay. You can order them online or we can post them out to you.