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Frequently asked questions

Find answers to frequently asked questions including login into our guest App, where our dog-friendly spaces are, what’s in our bedrooms, where to park and checking in and out times.


Living with Covid 

Government Covid restrictions have now been fully lifted and we’re all embracing easier, brighter days. But ensuring we continue to protect our guests and teams is still our top priority. This is what it means to us.


Booking

Online availability, interconnecting rooms and booking terms.


Payment

How and when we take payment.


Arrival

All you need to know for arrival, including check-in and out times, car parking and how to find us


Dogs

Where to sleep, eat and visit when you have a dog.


Children and families

Information on rates for children, our Kids’ Zone areas, baby monitoring and more.


Rooms

Find answers on room facilities, lake views and more.


Swim Club

Information on our Swim Club facilities, treatments, hot tub and sauna.


The lake and further afield

What’s in the local area and nearest facilities.


Dining

Eating at Another Place, The Lake. We have two restaurants.


Gift cards

Where to buy and how to spend.