ICE SKATING BOOKING TERMS

Your use of and purchase of tickets from this site is governed by the Terms and Conditions as set out below.   

  • Another Place tickets will clearly state your value of the ticket, number of skaters the time & date of your admission.  

  • These tickets are NON-REFUNDABLE.  

  • We advise skaters to book their time and arrive at least 15 minutes before the time slot that is booked.  

  • At peak times you may experience small delays. Each skate session lasts 45 minutes and will start on the hour. We have restricted capacity to avoid disappointment so please book in advance. 

  • Use of the ice rink is entirely at your own risk and Another Place Hotel Lakes ltd shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions. 

  • Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). We cannot always guarantee your exact size due to popular demand.  

  • Socks must always be worn with skates, and we do advise that an extra pair of socks is worn for comfort.  

  • We recommend bringing a spare set of clothes as you could get wet on the rink.  

  • We offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe.    

  • We advise always wearing gloves when on the ice. We also recommend a spare pair of gloves for when they get wet.  

  • Skaters should arrive ready to skate. We have limited storage, no changing rooms and due to the risks associated with handling personal belongings we are unable to keep any items especially bulky items stored during your skating session. 

  • We do not provide lockers for personal belongings and all belongings are left at the owner’s risk.  

  • Children aged 16 years and over can be unaccompanied both on site and on the ice.  Children aged 8 to 16 years need a parent or guardian to be available either on the ice or around the rink.  Children aged 4 - 7 years must be accompanied by a parent or guardian on the ice.  

  • No photography is permitted on the ice rink. Photography is allowed from the spectator around the perimeter of the rink. 

  • No mobile phones allowed on the ice.  

  • Food & drink is not permitted within the marquee or on the ice rink. There will be food served in the hotel & glasshouse. No food or drink is included in the ticket price unless specifically included as part of a package