ICE SKATING BOOKING TERMS
Your use of and purchase of tickets from this site is governed by the Terms and Conditions as set out below. We draw your particular attention to Clause 5 and 6.
Tickets will clearly state your value of the ticket, number of skaters the time & date of your admission. In the event of cancellation by Another Place Lakes Ltd, including due to weather conditions, we will communicate this to you before the session time. You will be able to choose to reschedule your session or receive a refund for your ticket.
These tickets are NON-REFUNDABLE. Tickets cannot be cancelled or resold.
We advise skaters to book their time and arrive at least 15 minutes before the time slot that is booked.
At peak times you may experience small delays. Each skate session lasts 45 minutes and will start on the hour. We have restricted capacity to avoid disappointment so please book in advance.
Participating in ice skating carries an inherent risk, any participation is entirely at the skater’s’ risk. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs should carefully consider whether it is safe for them to participate without endangering themselves or other participants whilst skating. Another Place Lakes Ltd shall not be liable for any injury, loss or damage however caused, except for personal injury or death caused by negligence on behalf of Another Place Lakes Ltd.
Another Place Lakes Ltd accepts no responsibility for any personal property left at the ice rink. Belongings left unattended are left entirely at your own risk.
Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). We cannot always guarantee your exact size due to popular demand.
Socks must always be worn with skates, and we do advise that an extra pair of socks is worn for comfort.
We recommend bringing a spare set of clothes as you could get wet on the rink.
We offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe. You are responsible for ensuring that your skates are correctly worn and tightened appropriately. Please note, you are permitted to bring and wear your own ice skates on the ice provided they are shown to the ice rink manager at the start of your session.
We advise always wearing gloves when on the ice. We also recommend a spare pair of gloves for when they get wet. Please wear sensible warm clothing and do not wear long coats, scarves, jewellery, or bags on the ice.
Skaters should arrive ready to skate. We have limited storage, no changing rooms and due to the risks associated with handling personal belongings we are unable to keep any items especially bulky items stored during your skating session.
We do not provide lockers for personal belongings and all belongings are left at the owner’s risk.
Children aged 16 years and over can be unaccompanied both on site and on the ice. Children aged 8 to 16 years need a parent or guardian to be available either on the ice or around the rink. Children aged 4 - 7 years must be accompanied by a parent or guardian on the ice. Skate aids will be available to hire at the rink for £5.00 on a first-come, first-served basis. To ensure a safe and enjoyable experience, child skate aids are only available for children under 120cm. Ice skates may only be worn on the ice and in designated areas.
You must behave sensibly and follow any safety warnings or instructions displayed or given to you by a member of staff so as not to hurt or injure yourself or others. Failure to do so may result in a visitor being asked to leave.
Another Place Lakes Ltd is not qualified to express an opinion that you are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating. You must not participate if you are pregnant or under the influence of alcohol or non-prescription drugs.
Another Place Lakes Ltd may refuse admission to the ice rink and surrounding area. Another Place Lakes Ltd may remove anyone from the venue that is under the influence of drugs or alcohol or who in the reasonable opinion of Another Place Lakes Ltd is conducting themselves in a manner inappropriate for their continued attendance. If a visitor is asked to leave the ice rink, no refund of any ticket, cost or payment will be given.
No photography is permitted on the ice rink. Photography is allowed from the spectator around the perimeter of the rink.
We will be taking photographs and film of the rink for promotional purposes. By entering the rink area, you agree to be included in the film and photography which will be used in print and digitally on our website, newsletter and social media. Please note this does not apply to school groups and corporate bookings.
No mobile phones, selfie sticks or Go Pro sticks are allowed on the ice.
Food and drink is not permitted within the marquee or on the ice rink. There will be food served in the Hotel & Glasshouse. No food or drink is included in the ticket price unless specifically included as part of a package.
Smoking (including e-cigarettes) is strictly prohibited.