Ice rink FAQs
What are the Ice Rink opening times?
Open from 3 December 2026 to 3 January 2027
The rink will be open to hotel guests every day, except on Christmas Day.
The rink will be open to non-resident guests every day, except 23, 24, 25, 26, 30, 31 December and 1 January.
Friday to Sunday: 10am-8pm
Monday & Thursday: 3-8pm
Tuesday & Wednesday: 12-8pm
We have separate school, community group and private hire sessions available.
Adult: £22 (peak), £18 (off peak)
Child: £17 (peak), £13 (off peak)
How do I pre-book book a session?
You can book online here.
Can I turn up on the day?
We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets may be booked on the day, subject to availability.
How long is a skate session?
Ice skating sessions on the ice are 45 minutes from the start of your timeslot. We allocate 15 minutes for changing into your ice skates.
When should I arrive?
Please arrive at the ice rink 15 minutes before your session start time to allow ample time to put your skates on and store any belongings.
What happens if I arrive late?
If you arrive late to the session, you will be granted access to the session. However, you will be asked to leave at the same time as other skaters within that session. You will not be able to skate into the later session
How old do you have to be to skate on the rink?
To skate on the ice rink, you must be at least 4 years old.
Do I have to chaperone my children on the rink?
Children under 13 must be accompanied by an adult (18+) on the rink; adults and children must have tickets. One adult can supervise up to two children.
Please be aware that skating is not recommended for individuals with serious illnesses, heart conditions, or pregnant women – it’s up to you to stay safe on the ice, so please be vigilant.
What are peak and off-peak sessions?
Peak sessions are the busier times to come skating and off-peak sessions are generally quieter.
Can I add tickets or amend my order?
Tickets are non-refundable - except where Another Place Ltd cancels the session - so please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.
If you can no longer attend the skate session you have booked and purchased you can exchange your tickets by contacting Lake-housemanager@another.place. Provided there’s availability, you can swap your skate session tickets for another date and time up to 48 hours before your original skate session is booked. Please be aware, if you wish to change your tickets from peak to off-peak you will not receive a refund for the difference in price.
I can no longer attend; can I pass the booking on to friends/family?
You are welcome to pass the tickets on to friends/family, please ensure you have sent your confirmation to whoever is attending prior to the session. Children’s tickets are not transferable to adults’ tickets.
Will you provide ice skates?
Yes, ice skates will be provided. We will have a range of sizes available for both children and adults. Skate size availability cannot be guaranteed as they will be issued on a first-come-first-serve basis.
Can I bring my own ice skates?
Skate hire is included in the ticket price, but you can bring your own skates if preferred.
Another Place Lakes ltd is not responsible for your skates, shoes or property when skating at our rinks. The ice rink Manager will check your skates before the session to make sure they are adequate and meet our standards.
There is not reduction in price if you bring your own skates.
Can I book a skate aid?
Skate aids will be available complimentary use on a first-come, first-served basis. To ensure a safe and enjoyable experience, child skate aids are only available for children under 120cm. Rink staff will measure all children hiring a skate aid to ensure they meet the height requirement.
Can I bring my bag/belongings on the ice?
Bags of any description are not permitted on the ice. You may leave your belongings underneath the bench where you change into your skates until you have finished your ice-skating session. Please note that leaving your belongings unattended is at your own risk.
It’s best to leave valuables at home, in the hotel bedrooms or in your cars. Another Place Lakes Ltd does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.
What should I wear?
We recommend wrapping up in warm, outdoor clothing. For your safety, we don’t allow long scarves or items of clothing that may trail on the floor and cause a hazard to other skaters. We also recommend you wear gloves to not only help with the cold, but also to aid traction on the ice when getting up should you have a fall.
As skates can get wet, it would be a good idea to bring a change of socks for after your session.
If you fall over, you will get wet so you may wish to bring a change of trousers, just in case.
Can I bring my dog?
Guide dogs are allowed within the skate Marquee, in the spectator area. Please be aware, the skate exchange is a busy area. On arrival you can ask a member of staff to escort you straight through to the spectator area.
Where do I leave my shoes?
You can leave your shoes with the ice-skating host who gives you your skates. Please note that Another Place Lakes Ltd do not accept any liability for loss, theft or damage to your belongings except if caused by intent or gross negligence of the company and/or its employees.
What forms of payment will you accept at the Ice Rink?
We will only accept card payments at the Ice Rink.
Is filming/photography on the ice allowed?
No photography by guests is permitted on the ice.
Selfie Sticks and Go Pro sticks are prohibited to use whilst skating on the ice rink. Spectators can use the spectator area to take any photos and videos.
Do you have skate marshals?
Yes, we have an onsite rink manager who will be monitoring the sessions.
Do you have first aiders on-site?
We have trained first aiders on site at all times in case of an incident. We do not require anyone to sign a waiver before skating.
Is there wheelchair access?
We recommend attending our off-peak sessions for a more enjoyable experience (off-peak sessions are Monday - Thursday 10am – 7pm over school holidays).
Is there a spectator area?
Spectators can observe the rink and skaters for free from the spectator area.
Can I park at the ice rink?
Car parking is available in the hotel car park. Parking is limited and on a first come first serve basis. We offer overflow car parking at Brackenrigg Inn which is walking distance to the hotel. Car pooling is recommended where possible.
Is there somewhere to buy food and drinks at the rink before or after skating?
There is a food and drink marquee at the ice rink, serving mulled wine, hot chocolate, soft drinks, beer, prosecco and nibbles.
The Glasshouse, The Living Space, Rampsbeck Restaurant & The Brackenrigg Inn will be offering food and drink daily. Book online here.
The Glasshouse serves pizza, currently there isn't a gluten free option in The Glasshouse
Are there toilets at the rink?
The nearest toilet is located outside the marquee.
How does 'Skate and pizza' work?
When booking your skating session just 'add pizza' to your booking. Once you have finished skating in your allocated time slot, pizzas can be picked up from The Glasshouse and be eaten in the heated covered food and drink marquee.
Can I make a group booking?
To enquire about a group booking email events@another.place
Or for school groups and community groups book here.
Can I book exclusive use?
Yes, you can book the ice rink for exclusive use for between 20 - 50 people.
If you are looking for a corporate event, we have the following package:
Exclusive use hire of the ice rink for 1 hour (45 minutes skating and 15 minutes boot fitting)
How does the weather affect the rink?
The ice rink is inside a marquee, with a PVC roof and glass sides looking out over Ullswater and the fells.
Any cancellations regarding weather will be communicated before the session time.
If your skate session is cancelled due to weather conditions, you can choose to reschedule or receive a refund for your ticket.
Participating in ice skating carries an inherent risk, any participation is totally at the users’ own risk. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs should carefully consider whether it is safe for them to participate without endangering themselves or other participants whilst skating. Another Place Lakes Ltd shall not be liable for any injury, loss or damage however caused, except for personal injury caused by negligence on behalf of Another Place Lakes Ltd.
Another Place Lakes Ltd accepts no responsibility for any personal property left at the ice rink. Belongings left unattended are left at your own risk.
We make every decision with people and planet in mind. We’re excited to be able to provide a unique experience for the local community and have looked to do this with as little impact on the environment as possible:
The ice rink will be set up on a framework to ensure minimal biodiversity damage to our grounds
The ice rink itself uses environmentally safe refrigerant systems and has been designed for optimal energy efficiency, with less energy needed to maintain the best ice conditions. The aluminium rink is fully recyclable at the end of its operational life
All lighting will use LED bulbs
All food & drink will be served in biodegradable packaging
Please read our full ice skating booking terms here.