Introduction and important information
Another Place Lakes Ltd (“We” or “us”) are committed to protecting and respecting your personal data and privacy.
This privacy policy relates to how we use and collect personal data from you when you use or purchase our services, or access our website. It also relates to our use of any personal information you provide to us by telephone (including SMS), in written correspondence (including letter and email) and in person.
Please note that:
Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including but not limited to the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR), colloquially known as UKGDPR and described in this policy as the “Data Protection Laws”.
This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page, so please check back regularly.
2. Who we are and how to contact us
FAO: Privacy Officer
Another Place The Lake, Watermillock, Ullswater, Lake District, United Kingdom, CA11 0LP
Email: [email protected]
Telephone: 01768 486442 and ask to speak to the Privacy Officer.
3. The data we collect about you
Please note that we may collect and/or process other personal data from time to time.
4. How is your personal data collected?
5. if you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel all or part of a service you have with us but we will notify you if this is the case at the time.
6. How your data will be used
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new user or customer. | Identity
Contact |
Performance of a contract with you |
To provide our services to you and to process related transactions, including:
Manage payments, fees and charges Collect and recover money owed to us |
Identity
Contact Transaction Usage Marketing and Communications |
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include:
Notifying you about changes to our terms or privacy policy Asking you to leave a review or take a survey |
Identity
Contact Profile Marketing and Communications |
Performance of a contract with you
Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable you to partake in a competition or complete a survey | Identity
Contact Profile Usage Marketing and Communications |
Performance of a contract with you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | Identity
Contact Technical |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation |
To measure or understand the effectiveness of the advertising we serve to you | Identity
Contact Profile Usage Marketing and Communications Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical
Usage Profile |
Consent. |
To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity
Contact Technical Usage Profile Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business)
|
7. Lawful basis for processing
8. Third parties and sharing information
SERVICE PROVIDERS WHO MAY RECEIVE YOUR PERSONAL DATA |
IT Support Services |
Email Provider |
Website Provider |
Secure document disposal service |
Banks |
Online payment providers |
Accountants |
Insurers |
Solicitors |
Software Providers |
Feedback aggregators and collectors |
Couriers |
Marketing Agencies |
Booking Agencies |
9. Marketing
10. International transfers
11. Data security
12. Data retention
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Please see clause 2.
13. Your rights
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
14. Applications to work with us
If you apply to work for us (directly or indirectly) in any role we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.
When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.
Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.
You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.
Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:
Cookie Name | Purpose | Controller | Further information |
__cf_bm | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | podbean.com | Expires 1 day from set/update. |
__cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | another.place | Expires 29 days |
__stripe_mid | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | another.place | 1 year |
__stripe_mid | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | another.place | 1 year |
__stripe_sid | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | another.place | 1 day |
_abck | Used to detect and defend against replay-cookie-attacks – The cookie is necessary for the security and integrity of the website. | another.place | 1 year |
_ok | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Expires when browser is closed | |
AWSELBCORS | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | podbean.com | 1 day |
bm_sz | Used in context with the website’s BotManager. The BotManager detects, categorizes and compiles reports on potential bots trying to access the website. | list-manage.com | 1 day |
m | Determines the device used to access the website. This allows the website to be formatted accordingly. | m.stripe.com |
2 years |
olfsk | This cookie is necessary for the login function on the website. | another.place | 2 years |
PHPSESSID | Preserves user session state across page requests. | another.place | Expires when browser is closed |
_okbk | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | another.place | Expires when browser is closed |
_okck | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | 1 day | |
_okcs | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Expires when browser is closed | |
_okdetect | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Expires when browser is closed | |
_oklv | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Expires when browser is closed |
We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.
We need to obtain your consent to use certain Optional cookies; this is by way of our pop-up notice. As set out in this policy, you can change your preference at any time.
Our analytical cookies are anonymised and therefore do not process your personal data. If you would still prefer to turn these cookies off, you can do so via our cookie pop-up banner on the landing page of our website.
We use analytical cookies to enable us to count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We would like to use the following optional analytical cookies:
Cookie Name | Purpose | Controller | Further information |
_at.hist.# | Used by the social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget | podbean.com | Expires 1 day from set/update. |
_dc_gtm_UA-# | Used by Google Tag Manager to control the loading of a Google Analytics script tag. | another.place | 1 day |
_ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | another.place | 2 years |
_gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | another.place | 1 day |
collect | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | google-analytics.com | Expires when browser is closed |
hblid | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | another.place | 2 years |
History.store | Contains an visitor ID – This is used to track visitors’ navigation and interaction on the website for internal website-optimization. | another.place | Expires when browser is closed |
personalization_id | This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile. | twitter.com | 2 years |
sessionPageNumbers | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | e.issuu.com | Expires when browser is closed |
sessionStartTime | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. | e.issuu.com | Expires when browser is closed |
wcsid | Allows the website to recognise the visitor, in order to optimize the chat-box functionality. | another.place | Expires when browser is closed |
_clck | Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | ||
_clsk | Connects multiple page views by a user into a single Clarity session recording. | ||
CLID | Identifies the first-time Clarity saw this user on any site using Clarity. | ||
ANONCHK | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn’t use ANID and so this is always set to 0. | ||
MR | Indicates whether to refresh MUID. | ||
MUID | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | ||
SM | Used in synchronizing the MUID across Microsoft domains. |
We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.
We use social media cookies to allow you to share our website (or parts of it) on social media.These cookies are likely to be analytical/performance cookies or targeting cookies but are controlled by the marketing cookie function on our cookie tool. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.
We use the following advertising cookies:
Cookie Name | Purpose | Controller | Further information |
_at.cww | Used by the social sharing platform AddThis | podbean.com | Expires 1 day from set/update. |
_fbp | This cookie is set by Facebook via their pixel tracking tool as part of their embedded services on our website. | another.place | 3 months |
_gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | another.place | 3 months |
_uetsid | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | another.place | 1 day |
_uetsid_exp | Contains the expiry-date for the cookie with corresponding name. | another.place | Persistent |
_uetvid | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | another.place | 16 days |
_uetvid_exp | Contains the expiry-date for the cookie with corresponding name. | another.place | Persistent |
ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | another.place | Session |
at-lojson-cache-# | Used by the social sharing platform AddThis | podbean.com | Persistent |
at-rand | Used by the social sharing platform AddThis | podbean.com | Persistent |
fr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | facebook.com | 3 months |
i/adsct | The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. | t.co | Session |
IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | doubleclick.net | 1 year |
iutk | Recognises the user’s device and what Issuu documents have been read. | issuu.com | 179 days |
loc | Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). | addthis.com | 13 months |
mc | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | quantserve.com | 13 months |
MUID | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | bing.com | 1 year |
pagead/1p-user-list/# | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | google.com | 6 months |
pagead/landing | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | doubleclick.net | Session |
RUL | Used by DoubleClick to determine whether website advertisement has been properly displayed – This is done to make their marketing efforts more efficient. | doubleclick.net | 1 year |
test_cookie | Used to check if the user’s browser supports cookies. | doubleclick.net | 1 day |
tr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | facebook.com | Session |
uvc | Registers the user’s sharing of content via social media. | addthis.com | 13 months |
xtc | Detects how often the social sharing service, AddThis, encounters the same user. | addthis.com | 13 months |
Access to and use of the Another Place website is provided subject to the following terms of use.
Your use of this website is deemed to be acceptance by you of our terms of use.
This website is copyrighted. Any content found within the pages of another.place may not be copied, reproduced or downloaded except for non-commercial personal or educational purposes. Any attempt to download, copy, transmit or change material for any commercial use is strictly prohibited without prior written consent from Another Place Ltd.
The unauthorised modification (including deleting from or adding to) of any part of this website is strictly prohibited. We cannot be held responsible for the content of any other websites to which we publish a link from another.place
Another Place Lakes Ltd makes every effort to ensure that this website is free from viruses or defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website.
This website may only be used for lawful purposes and in a manner which does not infringe the rights of or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
Last updated: September 2022