RESERVATIONS
PRE-ARRIVAL COMMUNICATIONS
FRONT DESK
HOUSEKEEPING
Cleanliness of your room:
Cleanliness of the public areas:
DINING
Breakfast - quality of service:
Breakfast - quality of food:
Rampsbeck Restaurant - quality of service:
Rampsbeck Restaurant - quality of food:
Living Space - quality of service:
Living Space - quality of food:
CHILDREN
Children's facilities:
Children's activities:
SWIM CLUB
Cleanliness of Swim Club:
Overall experience of Swim Club:
TREATMENTS
Quality of treatment:
Quality of therapist:
Choice of treatments:
Overall experience:
Treatment comments:
SPORTS
Sports - quality of experience:
Sports - quality of facilities:
OUR RESPONSE TO COVID-19 GUIDELINES
Comments:
GUEST APP
Did our customer services team provide you with relevant information about our guest app and how to download?
Did you download our guest app?
How easy was the app to use on a scale of 1-5?
Did you make additional bookings through the app (treatments, sports, dinner reservations)?
Treatments
On a scale of 1-5 how easy was the booking process?
Could anything be improved?
Sports
On a scale of 1-5 how easy was the booking process?
Could anything be improved?
Dinner
On a scale of 1-5 how easy was the booking process?
Could anything be improved?
Did the app have all the information you were looking for/needed?
If no, what was missing
What did you find most useful using the app/did you find using the app beneficial?
How could your experience using the app be improved?
Please let us know why you didn’t download the app?
ANY OTHER COMMENTS?
