FAQ

On arrival, your room will be ready at 3pm. On departure, please check out of your room by 11am.

Travelling to Islay is part of the unique experience, and we strongly recommend reviewing your travel options to Islay as soon as possible.

Our journey page has detailed directions and public transport options, but Islay Airport is about a 5-minute drive from the hotel, with daily flights to and from Glasgow.

If you’re travelling by car, there is a ferry from Kennacraig port to Port Askaig (a two-hour trip) or Port Ellen (a two-and-a-half-hour trip). Port Ellen is the closest to The Machrie

We recommend foot passengers arrange taxis to the hotel before travelling. 

Our address is: The Machrie, Port Ellen, Isle of Islay PA42 7AN

What3words: ///niece.mini.upon

Our telephone number is: 01496 302310

Parking is free for The Machrie guests on site.

There are three Electric Vehicle (EV) charging points. Please download the ‘Monta EV charging’ app for further information. The units are untethered, please bring your own charging lead. Once your car is fully charged please move it to another parking space so other guests can use the facility.

The availability shown online is live and up-to-date. If you can’t find what you’re looking for, please email our reservations team to discuss your options.

We don’t have a minimum stay, except for our three-night Christmas break and Hogmanay break.

Read our booking terms.

When we take payment

We take 100% payment at the time of booking to secure your room. Your cancellation term will depend on the type of rate you booked on. This will be detailed in your confirmation.

On a standard rate if cancellation is received before 30 days of arrival a full refund will be given.

On a non-refundable rate no refund will be given.

You can read our booking terms for further information. 

We are cashless and accept card payments via Visa and Mastercard only.

All prices are calculated per room, per night, based on occupancy.

Each room has robes, shampoo, conditioner and body wash, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV. We do not provide shower caps or body lotion. 

Every room is en-suite with a shower, and most have a bath. We have two accessible rooms on the ground floor. Contact our reservations team for full details of each room and to make specific requests.

Our rooms do not have air conditioning.

10 of our bedrooms are dog-friendly.
Dogs are charged an additional £20 per night and £5 per night for an extra dog.
Dog blankets and water bowls are provided, but please bring your own towels. 

Breakfast is served from 7 – 10 am. We offer a continental selection including freshly baked pastries, a selection of cereals, fresh fruit, fruit juice, tea and coffee. We offer cooked breakfast to order.

Please book for dinner online or through Guest Services.
Restaurant 18 is not dog-friendly.
Lunch (including Sunday lunch) is from 12 – 3 pm
Dinner is from 6 – 9 pm

We offer afternoon tea from 12 – 4 pm. We require 24 hours’ notice.

We have a world championship golf links course, ranked in the top 100 courses in the world. If you’d like to book a round or hire a cart or clubs please email us.

The wild garden outdoor sauna, two hot tubs and cold tub are open daily from 7am to 9pm. Open to hotel guests only (unless on a special treatment package).

We ask that you limit your session to 20 minutes if people are waiting. For ages 16+.

In the cardio room, you’ll find weights, treadmills, rowing machine and an exercise bike. There’s floorspace for yoga and stretching. Open 7am-9pm.

The 1891 games room has a small pool table and table football. Open to hotel guests only, daily from 9am to 9pm.

Our treatment list is available to view and book here. We are open to guests and non-residents.

The nearest grocery store is four miles away at Port Ellen.
There is a petrol station in Port Ellen and Bowmore.

The nearest cash machine is in Port Ellen. Bowmore also has a cash point. 

Port Ellen is the nearest and largest town, about a 10-minute drive from The Machrie. Bowmore is the next largest and about a 15-minute drive.

Islay Airport is approximately a 5-minute drive from The Machrie.