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Looking back at the hotel from the garden
Walking down the hotel's jetty
Another Place, The Lake
A view of the lake from one of the hotel bedrooms
Guests

A message from our Managing Director – 15/05/20

Finding happiness again – steps towards welcoming you back

It has been eight weeks since we closed our hotel, and we’re so pleased to be able to start talking about re-opening.

In line with the recent government announcement, we’re working towards opening Another Place at some point in July and are currently taking new reservations from 4th July onwards. We are of course aware that this is conditional and subject to change.

If you have reservations between now and 4th July, our teams will be in touch to discuss options. We’re working through this week by week, so please bear with us.

Following the closure, our priority was to ensure our staff were supported and our guests reassured. Our reservations team has been working hard to provide flexibility to guests whose bookings have been cancelled. We’re very grateful for the patience and understanding everyone has shown as we’ve navigated this challenge.

Happy and healthy

But through it all, we’ve missed you. We’ve missed the smell of coffee and waffles in the morning, serving afternoon cocktails, preparing evening menus. We’ve missed seeing your smiles after a splash in the lake or a ramble on the fells.

So once our staff were safe and our guests updated, our minds quickly turned to the future – and how we would get back to a world of welcoming guests in again, while knowing that our business would have to change.

Adjusting to a ‘new normal’ to make sure our guests, visitors and teams have absolute assurance that we’re committed to their health and safety is our priority.

However, there’s a balance to strike. Now, more than ever, people need to be able to find the time and space to be at their happiest. The health and safety of our guests and teams has always been at the heart of what we do, and to ensure everyone who stays and works with us feels confident of that, over the coming months we will take our measures to the next level. But it’s important that we do this in a way that’s true to who we are and what we believe in. Helping you find moments of happiness here will always be our priority.

We’re still shaping exactly what this looks like and what it will mean. Our full plan will be published on our website in June. In the meantime, see our 10 POINT ACTION PLAN below for an overview.

For now, I hope all is calm and well in your households and look forward to welcoming you back to Another Place when the time is right.

Best wishes
Ben Harper

The 10-point plan

  1. Guidance and industry best practice

We’re following all government guidelines and have been actively involved in scoping out industry best practice in partnership with key tourism bodies. Once confirmed, we’ll complete all necessary assessments and certification to validate our policies.

  1. Our teams, supply chain and partners

We’ll ensure that everyone involved in our business is fully aware of and committed to our ethos. This includes:

  • Every team member will be trained in new health and hygiene related procedures and their responsibility to guests and colleagues.
  • New HR policies and processes have already been implemented.
  • We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
  • We’re communicating with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet industry standards.
  1. Communication

We’ll share as much information as possible to provide assurance and transparency:

  • Our detailed health and hygiene booklet will be available and published on our website in June.
  • We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.
  • We’ll call all guests five days before arrival to complete a simple ‘Health Check’ and confirm the details of their booking.
  • New signage and focus points will be added across the hotel to promote hygiene and social distancing.
  1. Cleaning

A new risk-based approach to cleaning will be implemented and all team members will be trained accordingly. Hand sanitiser will be available and visible at several points across the hotel, including all rooms and staff areas. A new hand sanitiser is being developed as part of our own bath and body range, land&water.

  1. Social distancing

We will maximise our large communal and outdoor areas to create more space for guests.  We’ll also promote a ‘one way’ guest flow through the hotel to avoid pinch points in corridors.

  1. Capacity

We’ll adhere to restrictions relating to hotel capacity and, while social distancing is required, our hotel restaurants (The Living Space and Rampsbeck) will only be available to hotel guests.

  1. Our restaurants

We will take all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:

  • Breakfast service has been reconsidered to include a hosted buffet (not self-serve) with no sharing plates or bowls. We’ll request that guests book a time slot to spread the flow. Breakfast can be taken in The Living Space, Rampsbeck or in your room.
  • Dinner reservations in Rampsbeck will be staggered to ensure social distancing.
  • Tables will be positioned the required distance apart in all our restaurants, in line with the latest government guidelines.
  1. Our facilities

We have conducted detailed reviews across every area of our business:

  • The Kids’ Zone will be available and we will follow OFSTED guidance relating to capacity and procedures.
  • Watersports will be available and new hygiene standards relating to the cleaning of wetsuits and equipment will be implemented.
  • Swim Club will be open with some capacity restrictions in the pool and a reduced treatment offering.
  1. Technology and process

We have readdressed our technology priorities to focus on the elements which will help us deliver this plan. Examples include:

  • Developing a new mobile app, which will enable guests to communicate with us before and during their stay. The app will also be a source for restaurant menus and general information.
  • Redesigning our check-in arrival process, reducing paper, contact and speed.
  • Implementing tablet ordering in our restaurants.
  • Taking card payments only. We will no longer accept cash.
  1. The future

We remain excited about future opportunities to grow and innovate at Another Place, and have plans to invest in the development of new accommodation that will provide more capacity and space over the coming months.